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Oracle Escalation Management
View topic for Oracle Escalation Management
Topics
Overview of Oracle Escalation Management
Oracle Escalation Management Integrations
Terms and Definitions
Accessing the Oracle Escalation Manager Interface
What is Escalation Manager?
Workflow Notifications for Escalations
Escalation Using Territories
Escalation Owners and Owner Types
Creating Escalations
Managing Different Types of Escalations
Managing a Service Request Escalation
Managing a Task Escalation