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Enabling Telephony
View topic for Enabling Telephony
Chapters
Implementing Direct Contact Center Integration with CTI Applications
Topics
About Telephony Integration in Oracle TeleService
Enabling Direct CTI Telephony Integration in the Contact Center
Implementing Contact Center Telephony through Oracle Telephony Applications
Contact Center IVR Parameters, Call Reasons, and Window Behavior
Service Request IVR Parameters, Call Reasons, and Window Behavior