Depot Workbench

Topics

Overview of Managing Business Processes
View Customer Profile
View Coverage Information
View Service History
Determine Contract and Price List Defaults at Service Order Creation
Create a New Customer
Create a Customer Contact
Create a Service Request
Find a Customer for an Installed Base Item
Create a Service Order in the Depot Repair Workbench
Create a Service Order Starting From Oracle TeleService
Create a Service Order Starting From Oracle Order Management
Update the Service Order Status
Update the Service Type of a Service Order
Create and Book a Return Line Manually
Move Items Internally
Find Service Requests and Service Orders
Transfer Installed Base Ownership
Create and Maintain Notes
Use the Diagnostics Tab and Oracle Knowledge Management
Manage Diagnostic Codes in the Diagnostics Tab
Search Oracle Knowledge Management
Manage Solutions in the Diagnostics Tab
Manage Service Codes in the Diagnostics Tab
Select Service Codes Manually in the Service Codes Area
Activate and Deactivate Service Codes in the Service Codes Area
Delete Service Codes in the Service Codes Area
Estimate Service Charges
Create an Estimate
Revise an Estimate
Obtain Customer Approval for a Estimate
Auto-Receive an Item
Receive an Item
Receive an Item for an Internal Order Refurbishment
Split a Service Order
Manage the Service Process
Create and Process WIP Jobs
Create a WIP Job for a Single Service Order
Process a WIP Job for a Single Service Order
Create a WIP Job Across Multiple Service Orders
Process a WIP Job Across Multiple Service Orders
Create and Process Tasks
Create a Task Manually
Create a Task Using a Task Template
Enter and Update Task Details
Prepare the Tasks Debrief
View Activities Related to a Service Order
Update Service Orders Concurrently
Send and View Workflow-Based Messages
Create a Ship Line Manually
Ship an Item
Move an Item to a Usable Spares Subinventory
Record Billing Data In Actuals
Add WIP Summary to Actuals
Add Task Debrief to Actuals
Add Estimate to Actuals
Create Manual Charges in Actuals
Book Actuals
Invoice a Customer
Close a Service Order
Close a Service Request
Create and Process an Internal Party Refurbishment
View Service Orders in Oracle iSupport
Third Party Flows
Execute Outside Processing
Select Service Parts from Dymanic Repair BOM Window
Print Traveler Document
View Service Bulletins using Depot Repair Workbench
Service Order Orchestration
View Read Only Workbench