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Administering Oracle iSupport
View topic for Administering Oracle iSupport
Topics
Maintaining Users
Creating Users
Deleting Users
Setting Effective Dates for Users
Searching for Users
Changing User Profile Information
Changing/Resetting Password
Adding/Changing Contact Points (Phone/E-mail/Fax)
Adding/Changing Address Information
Setting General Preferences
Changing Default Responsibility
Changing Default Customer Account
Setting User Homepage E-mail Subscription
Setting User Signature for Forums
Adding/Changing Company Information
Viewing Administrators Information
Mapping Technical Library Categories
Maintaining the Home Page
Maintaining Service Request Templates
Creating New Templates
Defining Template Parameters
Defining Template Questions and Answers
Setting Severity Thresholds for Templates
Setting the Default Template
Using the Save Template Feature to Create New Templates
Renaming Existing Templates
Disabling Templates
Configuring Surveys
Setting Up Oracle Scripting
Creating Surveys in Oracle Scripting
Assigning Survey Administrator Responsibility
Setting Up Oracle iSupport Survey in iSurvey
Making Surveys Available in Oracle iSupport
Viewing Survey Results
Configuring Call Me (Web Call Back)
Administering Forums
Maintaining Categories
Maintaining Forums
Maintaining Messages