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Capturing Additional Service Request Attributes
View topic for Capturing Additional Service Request Attributes
Topics
Overview of Capturing Additional Service Request Attributes in the Contact Cente
About Additional Attributes
Process Overview of Attribute Setup
Creating Prompts and Questions
Creating the Lists of Values for the Answers
Setting Up Attributes for a Service Request Type
Implementing the Validate Address User Hook
Enabling Attribute Capture in Oracle iSupport
Using Request Types and Additional Attributes to Generate Tasks or Launch Workfl