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Generating Tasks on Additional Service Request Attributes
View topic for Generating Tasks on Additional Service Request Attributes
Chapters
Sample Generic E-mail Notification Workflow
Topics
Overview of Task Generation on Additional Contact Center Attributes
Generating Tasks on Request Type and Attribute Values
Modifying and Extending Task Generation
Overview of Modifying Task Generation
Extending Task Generation with a Workflow Process
Defining Task Types
Defining Task Status
Defining Task Priority
Defining Additional Attributes for Tasks
Mapping Additional Attributes to a Task Type
Enabling the Sample E-mail Workflow Process