Contents
Search
View Topic
Top Level
>
Procurement
>
Oracle Purchasing
>
Applications Help Library
>
HRMS Applications
>
Oracle HRMS
>
Oracle HRMS India
>
Applications Help Library
>
HRMS Applications
>
Oracle HRMS
>
Oracle HRMS US Federal
>
Applications Help Library
>
HRMS Applications
>
Oracle HRMS
>
Oracle HRMS South Africa
>
Applications Help Library
>
Service
>
Oracle TeleService
>
User Procedures for Oracle Telephony Integrations
View topic for User Procedures for Oracle Telephony Integrations
Topics
About Oracle Telephony User Procedures in Oracle TeleService
About Receiving Inbound Calls
Sharing Customer Information While Conferencing or Transferring Calls
Handling a Web Callback in the Contact Center
Handling a Web Callback in the Service Request Window
About Calling Customers
Calling Customers from the Contact Center
Calling Customers from the Service Request Window
Switching Between Web Callback and Inbound Queues
Quitting the Application When Telephony Is Enabled
Viewing Information About a Call
Wrapping Up a Call
Ending an Interaction Without Entering Call Wrap Up Information