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Basic Service Request Setups
View topic for Basic Service Request Setups
Chapters
About Statuses, Status Groups, and Service Request Types
Setting Up Problem Codes
Setting Up Resolution Codes
Topics
Setting Up Business Processes
Setting Up Service Request Statuses
Setting Up Status Groups
Setting Up Service Request Types
Grouping Service Request Types into Categories for Oracle iSupport
Setting Up Service Request Severities
Setting Up Service Request Urgencies
Setting Up Service Request Templates
Setting Up Default Response and Resolution Times
Setting Up Task Types and Priorities for Service Request Tasks
Setting Up New Note Types for Service Requests and Tasks
Setting Up Descriptive Flexfields for Advanced Service Request Searches
Indexing Note and Summary Text for Searches
Enabling Integration with Oracle Enterprise Asset Management
About Oracle Workflow Processes Included with Your Application
Setting Up the List of Values for the Language Field
Obtaining a List of Valid System Profiles and Lookups
Merging Service Requests