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Oracle Advanced Inbound Telephony
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Introduction to Oracle Advanced Inbound Telephony
Topics
Overview of Oracle Advanced Inbound Telephony
Overview of Integration Types
Oracle Advanced Inbound Telephony Integration
Supported Modes
Supported Modes and Certified Switch and Middleware Combinations
Features
Architecture
Oracle Telephony Adapter Server
Responsibilities
Active Mode Priority Queueing for Web Callbacks
Active-Standby Mode Configuration
Load Balancing
Interaction Keys
Customer Data Lookup
Web Callback Routing and Classifications
Classifications
Web Callbacks
Web Callback Routes
Rerouting
Call Scenarios
Screen Pops
IVR Integration