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Interaction Center
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API Reference
Topics
Parameter Specifications
Standard IN Parameters
Standard OUT Parameters
Parameter Size
Missing Parameter Attributes
Parameter Validations
Invalid Parameters
Version Information
Status Messages
APIs
Customer Interaction
Media Item
Media Life Cycle
Activity
Interaction
Relating Customer Interaction Information
Package JTF_IH_PUB
Data Structure Specifications
Non-cached Creation APIs
Overview
Process Flow
Create_MediaItem
Create_MediaLifecycle
Create_Interaction
Cached Creation APIs
Overview
Process Flows
Open_MediaItem
Update_MediaItem
Add_MediaLifecycle
Update_MediaLifecycle
Close_MediaItem
Open_Interaction
Update_Interaction
Create_Interaction_Activity
Update_Interaction_Activity
Update_ActivityDuration
Close_Interaction
Counting APIs
Overview
Get_InteractionCount
Messages and Notifications
JTF_IH_PUB
Sample Code
Non-cached Creation APIs
Cached Creation APIs