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Basic Service Request Setups
View topic for Basic Service Request Setups
Chapters
About Statuses, Status Groups, and Service Request Types
Setting Up Problem Codes
Setting Up Resolution Codes
Topics
Setting Up Business Processes
Setting Up Service Request Statuses
Setting Up Status Groups
Setting Up Service Request Types
Grouping Service Request Types into Categories for Oracle iSupport
Setting Up Service Request Severities
Setting Up Service Request Urgencies