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HRMS Applications
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Oracle HRMS
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Oracle HRMS US Federal
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Applications Help Library
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Interaction Center
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Oracle Email Center
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Applications Help Library
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Interaction Center
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Oracle Email Center
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Applications Help Library
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HRMS Applications
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Oracle Learning Management
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Oracle Learning Management France
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Applications Help Library
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Interaction Center
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Applications Help Library
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Service
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Oracle Depot Repair
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Depot Workbench
Topics
Overview of Managing Business Processes
View Customer Profile
View Coverage Information
View Service History
Determine Contract and Price List Defaults at Service Order Creation
Create a New Customer
Create a Customer Contact
Create a Service Request
Find a Customer for an Installed Base Item
Create a Service Order in the Depot Repair Workbench
Create a Service Order Starting From Oracle TeleService
Create a Service Order Starting From Oracle Order Management
Update the Service Order Status
Update the Service Type of a Service Order
Create and Book a Return Line Manually
Move Items Internally
Find Service Requests and Service Orders
Transfer Installed Base Ownership
Create and Maintain Notes
Use the Diagnostics Tab and Oracle Knowledge Management
Manage Diagnostic Codes in the Diagnostics Tab
Search Oracle Knowledge Management
Manage Solutions in the Diagnostics Tab
Manage Service Codes in the Diagnostics Tab
Select Service Codes Manually in the Service Codes Area
Activate and Deactivate Service Codes in the Service Codes Area
Delete Service Codes in the Service Codes Area
Estimate Service Charges
Create an Estimate
Revise an Estimate
Obtain Customer Approval for a Estimate
Auto-Receive an Item
Receive an Item
Receive an Item for an Internal Order Refurbishment
Split a Service Order
Manage the Service Process
Create and Process WIP Jobs
Create a WIP Job for a Single Service Order
Process a WIP Job for a Single Service Order
Create a WIP Job Across Multiple Service Orders