Entering Service Lines

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Topics

Overview of Entering Service Lines
About Service Lines
Entering a Service Line (General Procedure)
Changing the Billing and Shipping Accounts and Locations
Entering Billing and Shipping Contacts for a Contract Line
Creating or Modifying a Contract Line Contact
Specifying How a Contract Line Is to Be Renewed
Renewing Service Purchased for Seasonal or Peak Periods
Specifying What a Service Covers
Levels of Coverage and Their Uses
Covering Customer Products (Instances in Oracle Installed Base)
Covering Customer Products
Browsing Oracle Installed Base to Identify Item Instances for Coverage
Entering a Customer Product into Oracle Installed Base
Covering Parties
Covering Customer Accounts
Covering Party Sites
Browsing Through Party Sites
Covering Systems
Browsing Through Oracle Installed Base Systems
Covering Inventory Items
Viewing Details About a Covered Product
Maintaining Pricing Attributes for Covered Products
Specifying How the Service Prints on an Invoice
Omitting a Line or Subline from the Invoice
Specifying the Invoice Text
Specifying a Billing Schedule
Pricing What a Service Covers
Adjusting the Price of a Service for a Covered Product or an Item
Define the Pricing Attributes for Covered Products
Repricing a Service by Changing the Price List
Manually Adjusting the Price
Changing the Basis for Pricing a Service
Pricing Service for a Party, Customer Account, Site, or System
Specifying a Payment Method for a Contract Line
Specifying Payment by Credit Card or Commitment Number
Requiring a Purchase Order
Specifying a Purchase Order Number
Modifying Coverage Provided by a Service
Scheduling Preventive Maintenance Activities
Scheduling Multiple Activities at the Same Time
Scheduling Individual Activities
Scheduling Activities at Regular Intervals Using Schedule Streams
Viewing Maintenance Program and Activity Details
Updating Scheduled Service Dates for a Maintenance Program
Ending Service Lines on a Day Specified by the Customer
About Cotermination
Applying the Cotermination Date to a Service
Specifying Tax Status
Applying Changes from a Service Line to the Covered Sublines
Assigning Sales Credits for a Contract Line
Updating Service
Applying Default Values to Existing Contract Lines