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Implementation Tasks for Oracle iSupport
View topic for Implementation Tasks for Oracle iSupport
Topics
Overview of Implementation Tasks
Confirming General Oracle Applications Setups
Confirming Oracle Trading Community Architecture Setup
Confirming Oracle Receivables Setup
Defining Employees
Confirming Oracle Foundation Technology Stack Setup
Performing System Administration Setups
Confirm Menus/Functions Setup
Understanding Responsibilities and Roles
Set Up Profile Options
Set Up Properties
Setting Up Oracle Workflow
Setting Up CRM Foundation
Setting Up CRM User Management Framework
Setting Up Enrollments
Setting Up Registration Templates
Setting Up Approval Processes
Setting Up Oracle iSupport Users
Setting Up Oracle iSupport Administrator
Steps to Assign Additional Roles and Responsibilities
Setting Up Language Associations
Setting Up an Oracle iSupport Primary User
Setting Up Employee User
Setting Up Business (B2B) User
Setting Up Individual (B2C) User
Setting Up Knowledge Management Administrator-User
Setting Up Survey Administrator-User
Setting Up Guest User
Setting Up Multi-party Access
Grant Multi-party Access
Grant Account Access
Switch Party
Setting Up Sites
Setting Up Oracle iSupport Homepage
Designing the Mandatory Content of the Home Page
Designing the Default Content of the Home Page
Editing Content Properties
Adding Content to the Home Page
Adding Oracle Marketing Encyclopedia System Content
Deleting Content from the Home Page
Enabling Homepage Subscription E-Mails
Setting Up Service Request
Setting Up Oracle Knowledge Management
Setting Up Oracle iSupport Forums
Creating Categories
Creating Forums
Restricting Access to Categories or Forums
Creating Forum Moderators
Deleting Forum Moderators
Setting Up Marketing Encyclopedia System
Setting Up Account Inquiries
Setting Up Oracle iSupport Surveys
Setting Up Oracle Scripting
Create Surveys in Oracle Scripting
Assign Survey Administrator Responsibility to an Oracle iSupport User
Set Up Oracle iSupport Survey in iSurvey
Make Survey Available in Oracle iSupport
View Survey Results
Setting Up Integration with iMarketing
Setting Up Oracle iSupport Web Call-Back
Setting Up Customer Care
Setting Up Page-Level Look and Feel
General Steps to Perform JSP Configuration
Mapping Customized JSPs to Customizing Functions
Mapping Page-Level Configuration Functions to Responsibilities
Setting Up Custom Menus